Contact
Two ways in, both answered by the people who run the system. If the algorithm is doing something on your account that you want stopped, do not wait for a reply — the first box below stops it yourself, immediately.
How to reach us
The dashboard, and everything about your account.
Everything: accounts, connections, billing, complaints.
Quick questions and anything urgent.
We answer within the trading day wherever we can. Markets run 24×7 and we do not; if something is time-critical for your capital, act on your own account first and tell us afterwards.
What to include, so the first reply is the useful one
- The email address your CryptX account is registered under. It is how we find you.
- For a billing question: the invoice number, and the window it covers.
- For a trade question: the option symbol and the time, in IST or UTC — say which.
- For a connection problem: what the portal says, word for word, and whether the key is IP-whitelisted.
- Never send us your API secret, your password, or a one-time code. We will never ask for any of them.
Billing and invoices
Fee questions are answered against the execution ledger, line by line. Before writing, it is worth reading how the fee is calculated — in particular that the fee is charged on profit measured at your traded fills, before Delta’s commissions, which on this strategy are large. The dispute process, and what we do and do not refund, are on the Refund & Cancellation page.
Reporting a security problem
If you have found a vulnerability in the portal or the API, email support@cryptxindia.com with the words “security” in the subject and we will come back to you quickly. Please do not test against another client’s account or place live orders to demonstrate an issue. TO CONFIRM: whether to publish a dedicated security address and a coordinated-disclosure policy
Company and legal notices
What we cannot do for you
- We cannot advise you. CryptX is an execution service, not an investment adviser. We will not tell you how much to deploy, whether to start, or whether to stop — and nothing we send you is investment advice.
- We cannot move your money. We ask you to issue the key with withdrawals switched off — a setting only you can apply on Delta, and one we do not verify for you. Deposits, withdrawals and transfers are between you and Delta Exchange India.
- We cannot act inside your exchange account beyond placing, managing and closing the strategy’s own positions. Account access, KYC and settlement issues go to Delta’s support, not ours.
- We cannot recover a loss. See the risk disclosure.